Last updated: January 15, 2026
Cosmic GM Property Inc. wants our clients to feel confident booking an engagement. This Refund Policy explains when refunds are available for our rental property consulting, property management advisory, and rental market analysis services.
Discovery calls are complimentary. No payment is collected and no refund is required.
If you cancel a signed engagement before kickoff, you will receive a full refund of any deposit paid, less third-party costs already incurred on your behalf and documented in writing.
If you cancel within five (5) calendar days after kickoff, you will receive a refund of the deposit less a flat fee of $250 to cover intake, onboarding, and initial work product produced during that period.
After the five-day window, the deposit is non-refundable because substantive work has been performed. Any unbilled future milestones may be cancelled and will not be invoiced.
If you cancel before we pull the market data for your report (typically within 1 to 2 business days of kickoff), you will receive a full refund.
If you cancel after we have pulled data but before we have delivered the written report, you will receive a 50% refund.
Once the report has been delivered, fees are non-refundable because the deliverable has been provided.
Portfolio packages are priced as flat fees with milestone-based deliverables. Each milestone is treated as a separate unit for refund purposes: completed milestones are non-refundable, unstarted milestones may be cancelled and will not be invoiced.
Our Essential and Premier Plans are subscriptions. They are billed monthly in advance to the card on file and renew automatically on the same day each month until you cancel. The price, the billing frequency and this policy are shown to you before you pay, and you confirm your agreement to them at checkout.
You may cancel at any time before your next renewal date. There is no notice period, no cancellation fee, and no minimum term. Cancel using the billing portal link included in every receipt we send, or by emailing info@cosmicgmproperty.com. We confirm every cancellation in writing.
Your plan stays active for the remainder of the month you have already paid for, and you keep access to the sessions and deliverables included in that month. The plan will not renew again and you will not be charged after that. Because that month has been reserved and delivered, it is not prorated.
We email a reminder before each renewal so that a charge never arrives as a surprise. If you are charged after cancelling, contact us and we will refund that charge in full.
Sessions, calls and written deliverables included in a plan are allocated month by month and do not roll over into the following month.
We will give you at least thirty (30) days' notice by email before any change to your plan price. You may cancel before the new price takes effect.
Card payments are processed securely by Stripe. We do not see or store your full card details. The charge appears on your statement as COSMIC GM PROPERTY.
To request a refund, email info@cosmicgmproperty.com with:
We respond within three (3) business days and, where a refund is approved, issue it to the original payment method within ten (10) business days.
If you have a concern about an invoice or charge, please contact us before initiating a chargeback. We will work in good faith to resolve any dispute. Unwarranted chargebacks may result in suspension of services.
We retain discretion to issue refunds outside this policy on a case-by-case basis where fairness so requires.
Cosmic GM Property Inc.
211 W 19th St STE 103, Cheyenne, WY 82001
Email: info@cosmicgmproperty.com
Phone: 469-309-9388